Isa Roe does not ship internationally. All U.S. orders over $0 - $74.99 will receive a flat $5 shipping fee. All U.S. orders over $75 will receive FREE shipping. Orders will be processed and shipped within 48 - 72 hours. Orders placed on a holiday or weekend will be shipped on the next business day. You will receive a shipment confirmation email with tracking information once your order is accepted by the carrier service. We know there can be a need for rush orders. While we cannot guarantee expedited processing, please leave a note in your cart at checkout if expedited services are needed and we will do our best to meet your timeline.
Isa Roe is not responsible for lost or stolen items marked as delivered by the carrier. Please file a claim through the shipping partner identified in your tracking email. When checking out, please ensure you have entered the correct shipping address. If you have made an error, please contact us immediately at firstname.lastname@example.org with your order ID number. We will attempt to correct the issue if the item has not shipped. All returned packages due to address errors will be subject to additional shipping fees, requiring payment before reshipping.