Frequently Asked Questions
Does Isa Roe have a storefront?
Yes! We are located in the Mayfaire Town Center at 868 Inspiration Drive, Wilmington, NC.
What about gift cards?
Yes! Gift cards can be purchased in the online store or from the "Home" menu.
Can I sign up to be a brand ambassador?
Keep an eye on our Instagram and Facebook pages for our upcoming brand ambassador searches! If you would like to apply to be an ambassador please visit https://ambassadors.isaroe.com/create-account to apply or click on "Isa Roe Ambassadors" on our Home page.
What size clothing does Isa Roe carry?
Isa Roe carries apparel lines in youth, juniors, and women’s sizes. At Isa Roe, we know girls come in all shapes and sizes and finding clothing can be hard. Our goal is to provide clothing in a wide range of sizes so every girl can find something she loves. Some of our sizes can be harder to source and carry, so keep an eye on our social media and sign up for our newsletter to receive updates on new inventory and discount codes!
What if I need help with sizing?
We are more than happy to help with sizing! At Isa Roe, we understand it can be hard to pick sizes online because all brands run different. All our products include manufacturer sizing charts on our website. Prior to launching apparel on our site, our inventory team sizes the product on our models to determine fit recommendations. Within every product description you will find recommendations such as true to size, sizing runs big, sizing runs small, etc. All of the products are photographed on our models for sizing comparisons.
We have model cards posted on our site under "Sizing Guide" of our primary models. We hope to continue to build our model base to ensure we best represent girls of all sizes in our brand. Each card has photographs and size descriptions for our models which are an easy comparison tool! Information on each model is updated as necessary and as sizes change. Please remember sizes vary by brand and our most of our models can fit in select pieces across size ranges. If you need more help with sizing, please email us at firstname.lastname@example.org with a photo of your child and measurements and we’ll work to find the best fit.
How long will it take my order to process/ship?
Orders will be processed and shipped within 48 - 72 hours. Orders placed on a holiday or weekend will be shipped on the next business day. You will receive a shipment confirmation email with tracking information once your order is accepted by the carrier service. We know there can be a need for rush orders. While we cannot guarantee expedited processing, please leave a note in your cart at checkout if expedited services are needed and we will do our best to meet your timeline.